Engagement Specialist

Position Summary

MyShyft is looking for an ambitious, self-motivated, and energetic Engagement Specialist to help keep facility and agency shifts on the MyShyft platform filled by building and maintaining an active, engaged community of healthcare professionals (HCPs).

This role drives shift fill for open and urgent needs, supports HCPs from activation through their first shifts and beyond, re-engages inactive users, and serves as a responsive point of contact for HCP questions through MyShyft-approved communication channels.

The Engagement Specialist works closely with Onboarding, Conduct, Payments, HCP Support teams, and agency partners to improve fill rates, user satisfaction, and engagement.

Responsibilities

Shift Fill & Coverage

• Direct new HCPs to areas of need and help address barriers so they can quickly begin working shifts.
• Help backfill open shifts as needed in collaboration with the VIP team.
• Contact HCPs who have stopped engaging with the platform or applying for shifts.
• Respond promptly to urgent shift needs and partner requests received during scheduled working hours.
• Flag recurring issues, trends, and fill-rate risks to the Director of Clinical Engagement to support process improvement.

HCP Engagement & Retention

• Engage newly activated HCPs and support them through their first worked shifts, prioritizing urgent needs, low-fill-rate target areas, and VIP buildings.
• Re-engage inactive and lapsed users and encourage them to reapply and become active on the MyShyft app.
• Communicate HCP incentive programs in accordance with program terms and coordinate with the Payments team on incentive-related payments.
• Identify factors that contribute to HCP satisfaction and platform retention and recommend improvements to engagement efforts.
• Assist New Service Line (NSL) teams in identifying qualified and motivated HCPs.

HCP Support & Communication

• Respond promptly to incoming HCP chats and messages, resolving platform-related questions or routing them to the appropriate internal team.
• Assist HCPs with app functionality, account questions, and general platform navigation.
• Route concerns involving payments, credentialing, HCP conduct, incidents, or patient/resident safety according to MyShyft escalation procedures.
• Use only MyShyft-approved communication channels for HCP and partner outreach and document outreach and outcomes in designated systems..

Growth & Market Expansion

• Collaborate with the Sales team on new facilities and market expansions.
• Support promotional efforts highlighting new states, care settings, and facilities.
• Drive HCP engagement as MyShyft enters new markets and service areas.

Qualifications

Required

• 1–2+ years of experience in staffing coordination, recruiting, customer success, or a similar high-volume, people-facing role preferred.
• Clear and professional communication skills by phone, text, and chat.
• Comfortable working in a fast-paced, time-sensitive environment while managing multiple priorities.
• Availability to work Monday–Friday, 8:30 a.m.–5:00 p.m. Eastern.
• Strong organizational and documentation skills, with discretion in handling confidential and personal information.
• Proficiency with mobile apps, messaging tools, and spreadsheets; CRM or scheduling software experience is a plus.
• Reliable high-speed internet and a quiet, private workspace suitable for remote work.
• Experience in healthcare staffing, gig or contractor workforces, or shift-based scheduling is a plus..

Benefits

About MyShyft

MyShyft is a healthcare workforce marketplace connecting per diem and agency healthcare professionals with facilities that need flexible staffing support. We serve SNFs, LTACs, IRFs, hospitals, behavioral health facilities, hospice providers, and assisted living communities across the United States.

Questions? Email [email protected]