Who this is for: MyShyft Facility Users
Providing ratings and reviews after a shift is one of the simplest ways to help build a reliable PRN workforce.
Your feedback helps identify top-performing caregivers, recognize professionalism, and make better staffing decisions for future shifts. Consistent feedback helps strengthen the overall MyShyft caregiver network.
Why Ratings and Reviews Matter
Every completed review provides valuable information about a caregiver’s performance.
Benefits include:
- Identifying dependable caregivers
- Building your preferred PRN pool
- Making more informed staffing decisions
- Encouraging accountability and professionalism
- Encouraging accountability and professionalism
- Creating stronger relationships with returning caregivers
The more feedback facilities provide, the easier it becomes to identify caregivers who are a great fit for your building.
What Should You Evaluate?
Focus on observations from the caregiver’s shift.
Consider areas such as:
- Attendance and punctuality
- Professionalism
- Communication
- Clinical competence
- Teamwork
- Adherence to facility policies
- Overall shift performance
Reviews should reflect the caregiver’s actual performance rather than personal performances or circumstances outside of their control.
Be Specific and Constructive
Recognize Strong Performance
Positive feedback matters. When a caregiver does a great job, take a moment to recognize it.
Consider highlighting caregivers who:
- Arrive on time and prepared
- Consistently follow through on confirmed shifts
- Communicate professionally
- Adapt quickly to your facility
- Provide excellent resident or patient care
- Work well with your team
- Step in to help when needed
Recognizing strong performance encourages continued excellence and helps you identify caregivers you want to welcome back.
Address Concerns Professionally
If an issue occurs during a shift, reviews should remain factual, fair, and professional.
Focus on:
- Observable behaviors
- Specific incidents
- Facility policy compliance
- Communication issues
- Relevant details from the shift
For serious safety, conduct, or clinical concerns, follow your facility’s reporting procedures and contact MyShyft directly when appropriate rather than solely relying on a review.
Use Reviews to Build Your Preferred PRN Pool
Ratings and reviews aren’t just performance evaluations – they can also be valuable staffing tools.
Use your experience with caregivers to:
- Identify professionals you’d like to work with again
- Favorite top-performing caregivers
- Prioritize caregivers familiar with your facility
- Build a consistent group of returning caregivers
- Reduce the need to repeatedly orient new staff
Over time, this can help your facility develop a stronger and more dependable PRN workforce.
A Good Review Is…
Before submitting your feedback, ask whether it is:
Specific – Does it explain what the caregiver did?
Objective – Is it based on what happened during the shift?
Relevant – Does it focus on job performance?
Professional – Would you be comfortable discussing the feedback directly with the caregiver?
Fair – Does it consider the entire shift rather than one minor moment?
Your Feedback Helps Build a Stronger Workforce
Taking a few minutes to provide thoughtful feedback can have a lasting impact.
By consistently rating and reviewing caregivers, your facility can identify dependable professionals, recognize great performance, and build stronger relationships with caregivers you want to work with again.
Great shifts deserve great feedback.