Who this is for: MyShyft caregivers who are sent home early by a facility after arriving for a confirmed shift.
In some situations, a facility may decide they no longer need you to work after you have arrived for your schedule shift. If this happens, you may qualify for MyShyft sent home pay depending on the circumstances and our policy guidelines.
Eligibility may vary based on:
How much of the shift was worked
Whether you arrived on time and ready to work
Facility documentation and verification
Policy requirements in your state or market
Steps to Follow:
1. Remain Professional
If a facility tells you they no longer need you to work:
Stay calm and professional
Speak respectfully with facility staff
Do not argue or leave abruptly
2. Confirm Instructions
Before leaving:
Confirm that the facility no longer needs you
Ensure you know who instructed for you to end your shift
Clock out on the Myshyft app
The information may be needed for verification.
3. Contact MyShyft Support Immediately
Notify MyShyft support as soon as possible, to let us know that you qualify for sent home pay.
Be prepared to provide:
Facility name
Shift date and time
Arrival time
Name or title of the person who sent you home
Any additional details about the situation
Prompt communication helps prevent delays in reviewing your pay eligibility.
Important Reminders
You may not qualify for sent home pay if:
You arrived late
You left voluntarily
You refused assignments within your scope
The shift issue resulted from policy violations or misconduct
Each situation is reviewed individually.
Common Mistakes to Avoid:
Leaving without notifying MyShyft support
Failing to document arrival and dismissal times
Arguing with facility staff
Waiting too long to report the issue
Providing incomplete information
What Success Looks Like:
If you are sent home:
Remain professional
Communicate quickly
Provide accurate details
Follow all support instructions
Professional handling of these situations help protect both you and the facility relationship.
Need Help?
If you have questions about sent home pay eligibility or need to report a situation, contact MyShyft immediately.